Refund & Cancellation Policy

Last Updated: December 16, 2025

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At Marathi Misal, we value transparency and customer satisfaction. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, or replacements may be provided, in accordance with applicable Indian laws.

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1. Food Orders & Services

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• Once an order is placed and confirmed, it cannot be cancelled.

• Food items are non-returnable and non-refundable once prepared or delivered.

• In case of wrong item, missing item, or quality issues, customers must inform us within 2 hours of delivery or purchase.

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After verification, we may offer:

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• Replacement of the item, or

• Store credit, or

• Partial or full refund (at Company’s discretion)

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2. Advance Payments & Bookings

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• Any advance paid for table booking, catering, bulk orders, or events is non-refundable.

• Rescheduling may be allowed subject to availability and management approval.

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3. Franchise Fees & Pre-Launch Spot Booking

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• Franchise application fees, pre-launch booking amounts, and spot-booking payments are strictly non-refundable and non-transferable.

• Submission of a franchise fee does not guarantee franchise allotment.

• Refunds will not be issued due to rejection, delay, or change of decision by the applicant.

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4. Online Payments & Technical Errors

If an amount is debited due to a technical error but the order is not confirmed:

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• The amount will be refunded to the original payment method within 7–10 working days.

• Processing time depends on the payment gateway and bank.

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5. Third-Party Platforms

Orders placed through third-party platforms (Zomato, Swiggy, delivery apps, payment gateways) are subject to their refund and cancellation policies.

Marathi Misal is not responsible for refunds initiated or rejected by third-party platforms.

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6. Refund Processing

• Approved refunds will be processed only to the original mode of payment.

• No cash refunds will be issued unless legally required.

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7. Company Rights

Marathi Misal reserves the right to:

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• Modify or update this Refund Policy at any time

• Refuse refunds in case of misuse, fraud, or policy violation

• Make final decisions on refunds after internal review

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8. Contact Us

For refund or cancellation related queries, please contact:

📍 Marathi Misal
🌐 Website: marathimisal.in